#BOMGAR JUMP CLIENT SETUP AUTOMATIC PASSWORD#
Go to the App Store Bomgar Representative Console.įor Site Address, enter .Įnter your NetID and password when prompted. Accept all default values in the installer. Run the installer you just downloaded (this will require administrative rights).
Select the appropriate version from the Choose Platform drop-down list.Ĭlick Download Bomgar Representative Console. To learn more about these levels of access, visit our Access to Bomgar article.Īn iPad, iPhone, or iPod touch (running iOS 8.0 or higher) Proceed with your support session as normal, for example, requesting screen-sharing privileges. The end user's chat window will now show that you have begun chatting with them. Your window will now display the diagnostic tools you can use during the support session. TSPs are assigned a level of access to Bomgar's tools consistent with their role, their clientele, and their unit's policies. Double-click on the user's entry under All Jump Clients. When using Bomgar, bear in mind the university policies that govern responsible behavior of technology resources. Ive also crafted my own 'removal tool' for Jump Clients. Same KEYINFO, same MSI, multiple jump groups. I had to create an Extension Attribute to list the Jump Client version and scope the uninstall script to machines on the old version.
#BOMGAR JUMP CLIENT SETUP AUTOMATIC INSTALL#
Im only using one MSI now instead of one per jump group, and Ive crafted a function to change the install params based on AD OU-without the AD cmdlets installed on the clients. If you upgrade the console, the Jump Clients should auto-update, but I had a case in which they didn't. Bomgar Representative Setup screen will appear. Ive ended up changing how I deploy jump clients. l Focus the Description field and enter the following: Installs a Jump Client from (14.2.3) until. The script will delete the contents in c:\programdata\bomgar -guid/string which then allows the script to run properly. l Focus the Name field and enter Bomgar 14.2.3 - install Jump Client, where 14.2.3 is the version of your appliance. User will then select Run, to allow client download. It also fixes an issue I experienced where the jump client is stuck in limbo from a previous install but isn't working properly. Jump Technology Overview Jump Client Guide Jumpoint Guide Mass Deploy to Macs Real-Time Dashboard Session Policies Smart Cards Support B Series Appliance Features and Security. You won't be able to download and install the Console until IT leadership in your area has made decisions about levels of access (as discussed in our Intro to Remote Assistance article) and your local OU Admin has completed the steps in our Set Up Your Bomgar Team article. From the drop down menu, user must choose the platform and select Download Bomgar Representative Console radio button. End users do not need to install anything.
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